FAQs

  • Ideally we are starting this process 4+ months in advance of departure but for high travel seasons at least 7 months in advance (ie: Summer in Europe, Festive Season in December / January, Spring Break)

  • Virtuoso is an “invite-only” network of elite travel advisors that have preferred relationships with the world’s top luxury hotels, resorts, cruise lines, and tour operators. These partnerships allow Hi2 Global Travel to give you access to perks, special values, and unique experiences you cannot get on your own.

  • Through our partnership with Brownell Travel, we have a dedicated Air Desk team that can provide a free quote for air travel. The Air Desk monitors all flights from the initial booking until post-departure.

    During travel, clients have to 24/7 emergency call center access.

    Fees: $60 pp / $200 max per family – North America / Caribbean. $125 pp / $500 max per family – International; Cuba

    Change fees will vary based on circumstances and unique situations

    Private Jet pricing available upon request

  • Once we have agreed upon the general parameters of your trip, we will create the initial proposal.

    This is not the final itinerary, just a starting point to get us on the right track. The more we work together on travel plans, the better we will be able to know your specific style. As you continue to provide specific feedback we will make changes until it is just right!

  • Upon confirming your travel itinerary, we will provide information regarding entry visas and recommended / required vaccinations for the destinations included during your travels.

    If you’d like to look into this information right away, please reference the US Department of State website as it is the best resource to stay up to date on entry visa requirements as well as travel advisories, messages from the embassy, etc. When navigating to this page, enter the destination you plan to visit on the left hand side under “Learn about your destination."

    For information regarding recommended and required vaccines, please reference the CDC.

    Travelers’ Health Branch’s advice for international travelers. When navigating to this page, select your destination under the drop down menu below “For Travelers."

  • As luxury travel advisors, we aim to create a highly personalized and seamless experience for our clients. Traditional hotels and resorts typically offer a range of services, amenities and personalized touches that may be more challenging to replicate in a vacation rental. We also prioritize the quality and consistency of accommodations. While VRBO listings vary widely, we prefer to work with well-established hotels and resorts with a proven track record of delivering high quality service. We often have relationships with these properties, allowing us to secure exclusive access, special amenities and potential upgrades for our clients.

  • Travel insurance for all trips is highly recommended. After your trip deposit has been submitted we can provide you with a quote. Through our partnership with Brownell Travel, we have a dedicated, highly experienced insurance desk that can quote and provide you with different insurance options to meet the specific needs of your trip. Life is unpredictable, and we highly encourage clients to secure a safety net of insurance when booking your travel. If you chose not to purchase insurance from our quotes or elsewhere, we ask that you sign a waiver acknowledging your choice.

  • Cancellation costs vary by supplier. Due to the highly customized nature of your vacation, trip insurance is highly recommended in the event you need to cancel or postpone your trip. If you would like a policy that includes the ability to cancel for any reason, please let us know.

  • Your final itinerary will be available 10-14 days before departure. You will receive a digital and a hard copy of all your information.

  • Since the work we do involves custom trip planning, the time spent on your trip is uniquely yours. Starting from scratch is absolutely possible, but will require another trip planning fee.